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e-News

Learn more about Captec, Captec wins prestigious Innovation of the Year Award Captec wins prestigious Innovation of the Year Award
Learn more about Captec, Captec industrial computers help keep trains on tracks Captec industrial computers help keep trains on tracks
Learn more about Captec, Moving Traffic, the kind we all like Moving Traffic, the kind we all like
Learn more about Captec, Computers rock hard as concrete Computers rock hard as concrete
Learn more about Captec, Helping to secure our way of life Helping to secure our way of life
Learn more about Captec, Captec Industrial Computers in Royal Navy's Flagship T45 Destroyer Captec Industrial Computers in Royal Navy's Flagship T45 Destroyer
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Publications

Corporate Brochures

Learn more about Captec, Product Portfolio Brochure Product Portfolio Brochure
Learn more about Captec, Certification Capabilities Brochure Certification Capabilities Brochure
Learn more about Captec, Business Capabilities Brochure Business Capabilities Brochure
Learn more about Captec, Technical & Operational Capabilities Brochure Technical & Operational Capabilities Brochure

Case Studies

Learn more about Captec, Radiation oncology, imaging and neuro-surgery medical equipment Radiation oncology, imaging and neuro-surgery medical equipment
Learn more about Captec, Offshore oil rig platforms navigation & safety Offshore oil rig platforms navigation & safety
Learn more about Captec, Police in-vehicle automatic number plate recognition (ANPR) Police in-vehicle automatic number plate recognition (ANPR)
Learn more about Captec, Station Management Systems for London underground network Station Management Systems for London underground network

Newsletters

Learn more about Captec, Issue 128 Newsletter Issue 128 Newsletter
Learn more about Captec, Issue 127 Newsletter Issue 127 Newsletter
Learn more about Captec, Issue 126 Newsletter Issue 126 Newsletter
Learn more about Captec, Issue 125 Newsletter Issue 125 Newsletter

Policies

Learn more about Captec, Quality Policy Quality Policy
Learn more about Captec, Equal Opportunities Policy Equal Opportunities Policy
Learn more about Captec, Health & Safety Policy Health & Safety Policy
Learn more about Captec, Environmental Policy Environmental Policy
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Accreditation

ISO-9001 LogoIntel Partner Program

Investor In People Logo

Strenuis Ardua Cedunt

Difficult things fall to the strong

Customer Satisfaction Questionnaire

Customer Satisfaction Questionnaire

Our goal is to ensure that everyone in our company is customer focused and that we maintain the highest standards of customer service that we can, relative to the resources at our disposal. We therefore greatly appreciate customer feedback.

Our employees strive to consistently deliver the best service we can. Knowing what they have done well provides invaluable motivation. Knowing what they could have done better helps them to improve. Ultimately this will help to continuously improve the service we deliver to our customers.

Please select the mark that best reflects your degree of satisfaction as well as the value to you of the marked category. We will then ensure that we apportion our efforts and resources to those areas of greatest value to our customers.

You can also download (1.46 MB) the form as a PDF format and send it back to us.

Satisfaction Mark Value to you Comments of your experience in dealing with us or suggestions for improvement
RESPONSIVENESS: How do you rate our responsiveness in dealing with you?
PROFESSIONALISM: How do you rate our professionalism in dealing with you?
TECHNICAL SUPPORT: If you received any technical support, how do you rate the technical competence of our engineers and their response time?
PRODUCT QUALITY: How do you rate our products and services and did they meet your needs and expectations regarding quality and performance?
DELIVERY: How do you rate our delivery on time performance and our commitment to meet your delivery expectations?
COMPETITIVENESS: How do you rate the competitiveness of our products and do they represent best value for total cost of lifetime ownership?
QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?
OVERALL: How do you rate Captec?
Do you have any comments or suggestions that would help us improve our quality of customer service?

What do you like about our products and services, and how we add value to your business?
Please give as many examples as you can.
What do you dislike about our products and services, and how we add value to your business?
Please give as many examples as you can.
What could you buy from us but choose to buy from a different supplier? What are the factors influencing your decision?
How thoroughly do you believe we understand your business and are able to add value to you?
What would we need to do to satisfy your requirements even more?
Do you measure our performance internally and how does Captec rate?
Would you be prepared to recommend Captec to others?
Would you be prepared to provide a statement for use in our literature?
In the next 3-5 years how do you expect your business to change?
How will we have to respond for you to remain a customer and grow our business together and what do we need to do to support you in this process?
Your Details



Please enter the Captec Reference (Invoice or Delivery Note number) relating to the order you placed on which the above questionnaire is based.


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Thank you for taking the time to provide us with your feedback!